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Privacy Policy

Personal Data Privacy Policy

Updated: 04 July 2018

Transnational Group of Companies, along with our subsidiaries and affiliated businesses (collectively, “Transnational”), respect your concerns about privacy and we appreciate the importance of your trust and have set forth this Personal Data Privacy Policy to explain how Transnational collects, uses and discloses your personal data we have collected across all of our contact channels including our company websites, telephone lines, emails, mobile sites, mobile apps, forms used during our business operations and any forms used by Transnational from time to time. By proceeding with your interaction with us, you constitute your acceptance of this Privacy Policy and Cookie Notice and consent to the practices described.

This Privacy Policy outlines our obligations and practices in the handling of the personal data we collect and hold about our customers, prospects, vendors, suppliers, partners, and all others who come into contact with us and our related companies, across all touch points of our business operations, including those seeking employment with us.

Group Companies in the respective countries shall comply with the personal data protection laws of the respective jurisdiction in which it was collected, if any, and all collection carried out by Transnational shall be in accordance with applicable laws and regulations of the respective jurisdiction. We will take steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process them.

Information We May Collect

In the course of our operations, Transnational may obtain personal data in connection with various activities such as enquires sent to us and calls placed with our customer service personnel which may be recorded. We may also receive personal data from our customers in order to follow through our services.

The collection, use or disclosure of personal data for acceptable business-related purposes are carried out only if there is consent or deemed consent from the individual for the purposes notified. Transnational may also collect, use or disclose personal data if it is required or authorised under applicable laws.

Transnational only collects, holds, processes, uses, communicates and/or discloses personal data according to this policy. Intermediaries or parties acting on behalf of a third party or supplying Transnational with information regarding a third party is deemed to be an authorised representative or agent of the parties and they are responsible for obtaining all the necessary consents from such parties for the collection, processing, use and disclosure of their personal data.

Parties providing Transnational with third party’s data undertake the responsibility to ensure that the third party is aware of all matters published in this policy. We recommend that the party involved is referred to view this policy on our website or circulated a copy of our policy.

Types of personal data we may obtain include:

  • Contact details of individuals
  • Names, email addresses and telephone numbers
  • Information that allows us to verify an individual’s identity
  • IP addresses
  • Emergency contacts
  • The geographic location of your mobile device if you are a user of our mobile apps
  • Payment information (invoicing address) and financial information (such as bank account numbers)
  • User and preference information to monitor orders and related commercial activities
  • Other personal information that may be provided to us to obtain our products or services

Accuracy of Personal Data We Obtained

Transnational validates information we collected using generally accepted practices and guidelines. In certain cases, Transnational requires the verification of original document before the use of information. To ensure the accuracy of your personal data maintained by Transnational, please contact us here to update us of any changes.

Access and Correction

Subject to applicable law, we may share your personal data with you at your request. However, to help protect your privacy and maintain security, we will take necessary steps to verify your identity and/or may ask you to provide other information before we grant access to the personal data. Transnational reserves the right to charge a reasonable administrative in order to meet your requests.

Should you think that the personal data that we have collected of you is inaccurate, you may request that we correct or amend the information by furnishing us with the updated details.


Personal data is classified as confidential in Transnational. Such data may be collected as part of our day-to-day business activities. Any unauthorized processing of personal data by employees of Transnational is prohibited. Employees are prohibited from handling personal data which is not part of his or her legitimate duties. Employees will only have access to personal data according to what is required for the scope of their role.

Employees are not allowed to use the personal data acquired through the course of work outside of their employment with Transnational, to disclose the data to personnel who are not entitled to them or to make the information available in any other forms which is not within the permitted business use.

Employees will be informed of their obligation to protect and told of the proper use of personal data and be obligated to adhere to the company’s practices even after they leave the employment of Transnational.

Protection of Information We Obtained

Transnational takes necessary technical and organizational security measures to protect personal data in our possession or under our control from misuse, unauthorized access, disclosure, alteration, loss, improper disposal or destruction.

Only authorized Transnational staff are provided access to personally identifiable information and these personnel have agreed to ensure confidentiality of this information. Transnational strongly urge correspondents to take special care in deciding what information and how they should be conveyed to us to ensure secure and error free transmission of the information.

Cookie Notice

We may use “cookies” to track information such as the number of users and the preferred sites users visit. While this cookie can tell us when you enter our sites and where have you accessed, it cannot read data off your hard disk. Most web browsers automatically accept cookies, but browser setting can be set to decline cookies if that is your preference.

Use of Personal Data Collected

We may use the information we have obtained to:

  • Process transactions and requests
  • Pick up, deliver and track service requests
  • Provide customer support and to respond to enquiries and requests
  • Provide access to certain platforms including online portals and mobile apps
  • Establish, manage and to communicate regarding account(s) with Transnational and activities on our platforms
  • Verifying identity of personnel
  • Process and collect payments
  • Offer products and services we believe may value-add
  • Send information to your contacts if you ask us to do so
  • Process claims we receive in connection with our services
  • Monitor and report compliance issues
  • Comply with applicable legal requirements and our policies
  • Operate, evaluate and improve our business (include but not limited to develop new products and services; manage communications; determine the effectiveness of our business operations; analyse and to enhance our products, services, websites and apps; ensure that our networks and information systems are secure; perform accounting, auditing, invoicing, reconciliation and collection activities; and improve and maintain the quality of our customer services)
  • Perform data analyses as deemed appropriate by the management
  • Establish, exercise and defend legal claims
  • Protect against, identify and prevent fraud and other prohibited or illegal activity, claims and other liabilities
  • For recruitment purposes
  • For purposes related to the employment of our staff and for providing internal services to our staff

You can opt out of receiving promotional communications from us at any time by contacting our representatives here. Please allow us 30 working days to process your request.

Information We May Share

Transnational does not share personal data that we have collected except as described in this privacy policy. We may share your personal data in cases where we have engaged third parties as subcontractors or data intermediaries through a legally binding agreement. The third parties engaged by us will be bound contractually to keep all information confidential.

In addition, information about you may be disclosed:

  1. as required by law, regulation or legal process (e.g.: subpoena)
  2. as requested by law enforcement authorities and other government agencies
  3. when disclosure is deemed appropriate in connection with an investigation of suspected or actual illegal activity or to prevent physical harm or financial loss.

Transnational reserves the right to transfer any information we may have about you in the event that all or a portion of our business or assets is sold or transferred (which include the event of an organisational restructuring, dissolution or liquidation).

Other than the above-mentioned, we will seek your consent or deemed consent if we are required to share personal data of individuals with any other third party.

Amendments or Updates to This Privacy Policy

Transnational reserves the right to amend or update this policy without prior notice to ensure it is consistent with future developments, business purposes and to accommodate future changes to applicable legal or regulatory requirements.

If any changes are made, we will notify you by revising the date at the top of this policy. In cases of significant changes, we will provide you with additional notice (such as adding a statement to the homepages of our websites). We encourage you to review this policy whenever you interact with us to stay informed about our information practices and the choice available to you.

Subject to an individual’s rights at law, the prevailing terms of this policy shall apply. By continuing your interaction with Transnational after any amendments have been introduced and published, individuals shall be deemed to have accepted the policy as amended.

Withdrawal of consent

Individuals may withdraw any consent given or deemed consent to have been given pertaining to our collection, use or disclosure of personal data by giving us reasonable notice. We will inform the individual of likely consequences if the withdrawal leads to disruption of the services we provide. We will then cease (and cause any of our data intermediaries and agents to cease) the collection, use or disclosure of personal data unless it is required or authorised under applicable laws.

Retention of Personal Data

The retention periods for personal data are based on business needs and legal requirements. Transnational will cease the retention of personal data as soon as it is determined that the personal data is no longer required.

Transfer of Personal Data Outside of the Respective Country

In the event that personal data needs to be transferred overseas to our affiliates, authorised representatives or agents, preferred partners, vendors or third party service providers in order to fulfil our business obligations, we will contractually demand that they comply with the standards that Transnational has established.

How to Contact Us

For any enquiries relating to your personal data or about our privacy policy, you may click here to contact our Data Protection Officers (DPOs).